Payments:  Currently, our preferred - and only - method of payment is through PayPal. This shouldn’t be an inconvenience for you, even if you don’t yet have a PayPal account because what they say about it is actually true: Using PayPal is as simple and easy as using a credit card and much easier than paying by check or money order. I used it myself for the first time several months back because a supplier of ours only offered the PayPal option. I’ve now used it a number of times since and I have been very impressed with how easy and convenient it’s been. 

Don’t worry… even if you are new to PayPal, you won’t be sent off to any other websites to set up your account or asked to gather up a bunch of obscure personal information. None of that is necessary. When you check out, you and the contents of your shopping bag will be guided seamlessly through the PayPal gateway and you’ll be prompted to enter some very basic information and, before you know it… Voila! Done!  We’re processing your order and you’re on your merry way. Trust me, it will be as quick and efficient as any checkout process you’ve used before.    

Promotional Codes: When you sign up for our keep me in the loop mailing list, you will receive occasional eMails advising you of availability on one-of-a-kind items, limited-edition designs, and special offers with their corresponding promotional codes. Using these promotional codes will afford you the very best value on selected items and sets. Promotional codes are offered exclusively to those who have signed up for the mailing list. If you would like to sign up now, click here.

Returns & Exchanges: Because every item we offer here at Wish It So is handcrafted, according to your specifications, when you order, they are not returnable or refundable. We will, however, repair any defects in materials and workmanship for 90 days from the date of purchase or we will re-work any of your Wish It So pieces in new bead, pearl or gemstone colors for a discounted fee. Please eMail us for a price quote.   

Handcrafting vs. Mass Production: Please keep in mind that each item you purchase from Wish It So is individually custom made for you when you order it. The artistry of the jeweler’s craft will naturally result in slight differences, even among items with the same product number. The fact that we use natural materials, which vary widely in their properties (color, clarity, facets, inclusions, matrix, coatings, etc.), also contributes to producing perceptible differences within the same type of item. The end result is that since nothing is done by machine, no two pieces - even if you order two of the same item at the same time - will ever be exactly alike. This is really the charm and the appeal of handcrafted, one-of-a-kind and limited-edition pieces like ours. Factories turn out millions of exact-duplicate jewelry items every day. You buy something you think is different and unique and suddenly you can’t turn around without bumping into someone else wearing the same thing. The chances of that happening with Wish It So jewelry are negligible. We will never mass-produce our designs. We would much rather attend to the craftsmanship, the quality and artistry that it takes to be your custom jeweler.   

Gift Returns: Items in standard sizes (Small, Medium, Large) purchased using the “send a gift” link are exchangeable for similarly priced items or for store credit in the form of a Gift Certificate for the original purchase amount, if returned in their original condition with their original gift packaging, within 30 days of purchase. Under no conditions will we issue full or partial cash, check or credit refunds for return items. In order for us to accept a return package, it must comply with ALL of the following:

1. Please eMail us for an RMA (Return Merchandise Authorization) number before sending your Gift Return. We cannot accept any package without an RMA number clearly printed on the outside of the return package label.

2. Please ship or mail your Gift Return to us in a manner that is both trackable and insured. We are not responsible for items lost or damaged in transit to us.

3. Please include your original gift-wrap packaging in the shipment

4. Please address your package to: