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This
page will answer a number of the most common questions
we
get about the ordering process. If we haven’t
addressed your specific question here, please contact
us. We want to hear from you! We will get you answers
to your questions as quickly as possible and, if your
issue is one that’s been experienced by others, we
will add it to the Frequently Asked Questions listed
here.
If
you have encountered a technical problem
with this website in general or with the ordering
process in particular, please send an eMail message to
our Webmaster describing the type of computer
equipment and browser you’re using, and the
specifics of the problem, as clearly as possible.
If
you need additional assistance in ordering from us
online,
please eMail us or call us at 480.250.6022 and we
will be happy to help you.
Q
When
I click on a category [bracelets, for example], I see
a number of items with thumbnail-sized pictures
displayed but there are no descriptions or options
(e.g., Color, Size, etc.). Where do I find that
information?
Click
on the name of the item or the item’s
thumbnail photo. This should bring up a
larger photo of the item and a detailed description,
complete with all available options.
Q
The
item I want to order doesn’t show an option for
something that I would like to change. How do I change
it?
It
could be that that particular feature is not
customizable for that item. Or, it could be that
you’re looking at the thumbnail page which doesn’t
display the customizing options. If the photo of the
item you want to order is small and it is displayed
with a number of other items on the same page, try
clicking on the photo. This should bring up a larger
photo along with a description of the item and
whatever options are available to customize. If the
feature you want to customize is not offered as an
option, you can request the change you would like
under “Special Instructions” during checkout. We
will be in touch with you when we receive your order
to let you know whether we can fulfill your request.
Q
I
want to order four individual $50 Gift Certificates to
give to four different people. How do I ensure that I
receive separate Certificates and not one Certificate
for $200?
The
default option is to send the requested number of
individual Gift Certificates in the selected
denomination. Just enter the quantity (4, in this
case) next to the appropriate denomination.
Q
I
want one $150 Gift Certificate. Since I need to order
three $50 Certificates to reach that amount, how can I
ensure, that I receive a single certificate for $150?
If
you are looking at a page with thumbnail photos of
several different Gift Certificate denominations,
click on the photo of the one you want to order ($50,
in this case). That should bring up a larger photo and
a description. Below the description is a Denomination
Options drop-down. The default is to send individual
Gift Certificates. If you would prefer one $150 Gift Certificate, just click on
the drop-down option box and select “One Cert-Total
Amount,” then select Quantity: 3.
Q
How do I redeem my Wish It So Gift
Certificate?
Until
we can work the automated process into our shopping
cart software, we’ll redeem your certificate
manually. It’s a fairly simple process. Just browse
our site and determine which items you would like to
purchase with your Gift Certificate. Then either call
us with your order or eMail us the pages containing
the items you want.
Here
are instructions for eMailing us the pages (Browser:
Microsoft Internet Explorer 5/0):
-
Click
on the arrow next to the icon to display the
drop-down menu.
-
Select
Send
Page.
-
Or,
if you don’t see the ‘Mail’ icon, select File>Send>Page
by E-mail
-
An
eMail window will pop-up containing an image of
the page you were on:
-
In
the To
field, enter:
customercare@wish-it-so.com
-
Change
the Subject
field to: Gift
Certificate Item for [enter your name and Gift
Certificate Number here]
-
Click
on Send
-
To purchase more than one item, send multiple pages as described
above.
-
When we receive your selection(s), we will send you a
confirmation and any further instructions by
return eMail.
If
there is still some dollar-value left on your Gift
Certificate after
the cost of your items and any shipping or special
handling charges are deducted, we will keep that on
record until such time as you use it for Wish It So
merchandise or until it expires (one year after issue
date).
If
your purchase exceeds the face value of your Gift
Certificate,
including any shipping and additional fees or taxes,
then we will send you a PayPal invoice, via eMail, for
the balance. Once that’s been paid, (it comes with
easy, step-by-step instructions) we’ll ship your
order immediately.
Q
What
are the equivalent measurements for the Size options?
The
chart below shows the neck and wrist measurements that
correspond to the listed sizes. Please remember to
select the appropriate size when ordering necklaces
and bracelets. If you are ordering for a child, please
select X-Small and tell us the approximate
measurement of the child’s wrist or neck under
Special Instructions at checkout.
Please
be advised that beads and jewelry components can be a
choking hazard to children and are not recommended for
anyone under 5 years of age.
|
Necklace
Size |
Fits
Neck |
|
Bracelet
Size |
Fits
Wrist |
|
X-Small |
12
– 12 ¾” |
|
X-Small |
5
¼” |
|
Petite |
13
- 13 ¾” |
|
Petite |
5
¾” |
|
Small |
14
- 14 ¾” |
|
Small |
6” |
|
Medium |
15
- 15 ¾” |
|
Medium |
6
½” |
|
Large |
16
- 16 ¾” |
|
Large |
6
¾” |
|
X-
Large |
17
- 17 ¾” |
|
X-Large |
7
¼” |
Q
How
do I use the promotional code I received?
During
the checkout process, after you enter the Shipping
Information, you will be prompted to enter the
promotional code. The special pricing will be
reflected in your final total.
Q
Why
won’t my promotional code work?
The
code may have expired or you may have typed the code
incorrectly. Please check both of these things once
more and, if you are still certain that the code
should work, eMail
us with the details and we’ll
help you to order using the code.
Q
How
do I sign up for special offers and promotional codes?
You
must (a) be on our mailing list, AND (b)
be a Registered Wish It So Customer.
(a)
To
be on our mailing list, just
click here
OR, during the
checkout process, make sure that the box at the bottom
of the Billing Information screen is checked where it
says, “Keep me in the loop on Special Offers from
Wish It So.”
(b)
To
become a Registered Customer: During the checkout process, after you have
filled in the requested Billing Information and
Shipping Information, you will be prompted to register
so that your customer information will be
automatically filled-in the next time you visit. You
only need to register once in order to continue
receiving Special Offers.
Promotional
codes are reserved exclusively for the
use of registered Wish It So customers who opt-in to
our mailing list in order to receive updates about
one-of-a-kind designs, limited-edition items and
Special Offers.
Q
How
do I opt-out of your mailing list?
On
our Home Page, our Contact Us page, our Customer Care
page, and right here there are links to opt-out of
our eMail notifications.
Simply click on any of these links, which will
bring up a blank eMail with the subject line “Please
remove me from your notification list.” Just click
“Send” and, when we receive that message, we will
remove from our mailing list the eMail address from
which it was sent. (In other words, don’t
un-subscribe from a different computer. In that case,
we wouldn’t have the correct address to remove.)
Q
I
have a design I would like to have made up. Can you do
that?
We
are always interested in discussing custom projects.
Call us. Or, if you have a photo or sketch, eMail it
to us with a short description of what you see as the
final product. We’ll let you know ASAP if it’s
something we can take on, depending on our scheduling
limitations and the scope of your project.
Q
How
do I send a gift to someone?
1.
Select
the item(s) you want to send to a single recipient*
and proceed to Checkout.
2.
When
you arrive at the Checkout area, you will first be
asked for Billing Information (your name, address,
etc.). Fill that in.
3.
At
the bottom of the Billing Information screen, you will
see a text box labeled “Special Instructions.”
Type in “Gift Card Message:” and whatever brief
sentiment you would like us to put on the little card
we will enclose with your gift.
4.
Just
under the text box is a checkbox that says “Shipping
Address is same.” UNcheck that before
proceeding to the next screen.
5.
In
the Shipping Information screen, fill in the name and
address of the person to whom you are sending the gift
and proceed through Checkout as usual.
Your
credit card will be charged or your account debited,
whichever you direct, and your purchase will be sent
to the recipient with your gift-card message inside
the Complimentary Gift Wrap. No receipt will be
enclosed.
*If
you wish to send gifts to more than one person at a
time, you can call us at 480.250.6022 or
eMail us with a convenient time and number
where we can reach you and we will call to take your
order over the phone.
Q
I’m
running late and I need to send a gift really quickly.
How do I specify a RUSH order?
If
your order requires expedited shipping (FedEx
Overnight or UPS 2nd day, etc.), please add
the appropriate Rush Shipping
Fee to your Shopping
Bag BEFORE GOING TO CHECKOUT.
Please
note,
however, that the Rush refers only to the shipping
once the item is ready. If your gift requires
customization, it may take several days (or more if we
have to order in custom materials) to prepare it. Let
us know by phone (480.250.6022) or eMail if you need
the gift to arrive by a certain date and time and we
will do everything we can to help you out. If we need
to DROP EVERYTHING! to accommodate your order, we may
require an Expedited Order Fee of anywhere from $10
– $35, depending on how much our schedule is
impacted.
Q
How
long does it take, normally, to process an order?
Since
everything is custom-made, when you order it, you can
expect your order to ship in 5 to 7 business days
under normal conditions, if we have everything in
stock. During holiday periods or before traditional
gift-giving days (e.g. Valentine’s day, Mother’s
Day, and the entire month of June!) or if we need to
order custom materials, it may take longer. If your
order is time-critical, eMail us and we’ll give you
our best estimate of when we expect to ship.
Q
Do
you offer special pricing for bridal-party or
high-volume orders?
Yes.
And no. What we don’t do is wholesale pricing
because we have neither the resources nor the desire
to output large quantities of our designs. But for
groups such as bridal parties, yes, we would offer
special pricing, dependent on the type of piece or
pieces selected, the availability of materials, the
timing and the quantities involved. Please call
(480.250.6022) or eMail us to discuss the
particulars.
Q
I’ve
never used PayPal before. What’s involved?
It’s
quite simple. Just go through the checkout process as
usual, entering your billing information and shipping
information. Then, on the “FINAL ORDER
INFORMATION” screen that shows your grand total,
including tax or shipping and handling, if applicable,
you will see a message that says
“PLEASE CLICK ON THE BUTTON BELOW TO COMPLETE
YOUR ORDER.” You will see a yellow-and-red PayPal
button at the bottom of that screen. When you click on
that button, you will be guided to the PayPal payment
gateway where you will be asked if you have an
existing PayPal account. If you do, then you already
know the rest. If you don’t, you will be prompted to
enter some basic information (name & address) and
some payment information (credit card number or
checking account information, depending on how you
prefer to pay). PayPal will immediately set up an
online payment account for you and process your
payment. That’s it!
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